Team Leader Customer Support
Location: Udaipur, Rajasthan (Transport Nagar)
Experience: 2–5 Years
Employment Type: Full-time | On-site
About the Role
We are looking for a Team Leader who can effectively manage and motivate a team while having a strong understanding of numbers, performance metrics, and business analysis. The ideal candidate should be able to identify performance gaps, analyze data, and take actionable decisions to improve team productivity and achieve business targets.
Key Responsibilities
- Lead, manage, and motivate the team to achieve individual and overall business targets.
- Monitor daily team performance, productivity, and key performance metrics.
- Analyze numbers, reports, and performance data to identify trends, gaps, and areas of improvement.
- Set clear targets and track team progress against KPIs.
- Identify underperformance and implement corrective action plans.
- Conduct regular team meetings, 1-on-1 discussions, and performance reviews.
- Coach team members and help improve their productivity and performance.
- Prepare and present regular performance reports to management.
- Use data-driven insights to make day-to-day operational decisions.
- Handle team-related issues, escalations, and conflicts effectively.
- Ensure accountability, discipline, and a positive team culture.
What We’re Looking For
- 2–5 years of relevant experience, preferably in a team-handling/supervisory role.
- Strong team management and leadership skills.
- Good understanding of numbers, KPIs, targets, and performance metrics.
- Strong analytical and problem-solving mindset.
- Ability to convert data into actionable insights.
- Good working knowledge of MS Excel/Google Sheets; Pivot Tables, VLOOKUP/XLOOKUP, and basic reporting would be an advantage.
- Strong communication and interpersonal skills.
- Ability to work in a target-driven environment.
- Should be comfortable taking ownership and making decisions based on data.
Leadership | Team Handling | Analytical Thinking | Numbers & KPIs | Problem Solving | Ownership | Performance Management
Application Question(s):
- What is Your CTC?
- What is Expected CTC?
- What is your Notice Period?
- Are you Ready for 6 Days Working and Transport nagar?
Work Location: In person
