We are looking for a Junior System Administrator to join our IT team. The candidate will be responsible for Service Desk coordination, end-user support, desktop administration, and assisting in day-to-day IT infrastructure operations. This role provides excellent exposure to enterprise IT environments, system administration, and user support.
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Handle IT support tickets, incidents, and service requests through the ticketing system.
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Provide desktop and laptop support for Windows and Linux users.
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Install, configure, troubleshoot, and maintain operating systems and applications.
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Manage user accounts, password resets, and access requests.
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Support printers, scanners, peripherals, and conference room equipment.
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Coordinate with internal teams and vendors for issue resolution.
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Perform employee onboarding and offboarding activities.
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Maintain IT asset inventory and documentation.
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Assist in patch management and software deployment.
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Support email, collaboration, and productivity tools.
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Monitor system health and escalate critical issues.
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Maintain documentation for IT procedures and troubleshooting guides.
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Ensure compliance with IT security policies and standards.
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Familiarity with ticketing systems and IT service management processes.
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Strong knowledge of Windows 10/11 administration and troubleshooting.
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Basic Linux administration and troubleshooting knowledge.
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Good understanding of computer hardware, laptops, desktops, and peripherals.
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Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentals.
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Experience with Active Directory user and group management.
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Knowledge of software installation, upgrades, and patch management.
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Good analytical and troubleshooting skills.
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Strong communication and customer service skills.
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Ability to work independently and in a team environment.
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Willingness to work in rotational shifts, including night shifts.
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Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field
