Job Summary- FLOOR MANAGER
The Floor Manager in a jewellery store is responsible for supervising daily showroom floor operations, managing sales staff, ensuring excellent customer service, achieving sales targets, and maintaining smooth coordination between departments to enhance the customer shopping experience.
Key ResponsibilitiesFloor Operations Management
- Supervise day-to-day showroom floor activities.
- Ensure smooth customer flow and efficient staff allocation.
- Monitor showroom presentation, cleanliness, and product displays.
- Ensure adherence to company SOPs and operational standards.
Sales Management
- Support the team in achieving showroom sales targets.
- Monitor individual staff performance and productivity.
- Assist in handling premium and high-value customers.
- Drive upselling and cross-selling activities.
Team Supervision
- Manage and guide sales executives, greeters, and support staff.
- Conduct daily staff briefings and motivate the team.
- Ensure discipline, grooming, attendance, and professional behavior.
Customer Experience
- Handle customer escalations and resolve complaints professionally.
- Ensure high customer satisfaction and luxury service standards.
- Build strong customer relationships for repeat business.
Inventory & Security Coordination
- Coordinate with inventory and cashier teams for smooth operations.
- Ensure proper handling and safety of jewellery items.
- Follow showroom security and audit procedures.
Reporting & Coordination
- Prepare daily sales and floor performance reports.
- Coordinate with management regarding sales trends and staffing needs.
- Support promotional events, exhibitions, and festive campaigns.
Required Skills
- Strong leadership and team management skills
- Excellent communication and customer handling ability
- Sales and target management skills
- Knowledge of jewellery retail operations
- Problem-solving and decision-making ability
- Basic computer and reporting knowledge
Qualification
Experience
- 3–8 years in jewellery retail or luxury retail operations
- Prior supervisory or team-handling experience preferred
CALL :-836 063 0849
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
