- The role involves managing and overseeing core IT infrastructure including networks servers storage and virtualization technologies while ensuring efficient IT service delivery through strong ITSM and ITIL practices across Incident Request and Change Management
- It requires deep expertise in Windows domain administration and cloud technologies such as Active Directory SCCM Intune antivirus systems virtual machines and Azure
- A strong understanding of network concepts protocols and hands on experience with switches routers SD WAN and firewalls like Checkpoint or Palo Alto is essential
- The responsibilities also include diagnosing and resolving IT issues managing and executing IT projects and maintaining a customer centric approach to deliver high service satisfaction
- The position demands effective resource planning clear communication with technical and non technical audiences and leadership capabilities to mentor and motivate IT teams
- Additionally the role ensures compliance with regulatory standards through audits manages vendor relationships analyzes data for informed decision making and oversees the complete lifecycle of IT assets
Technology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM,Foundational->Service Management->ITIL,Technology->Infrastructure Security->Network Intrusion Prevention System (NIPS),->Checkpoint FW,Technology->Network-Firewall_and_Media->Palo Alto,Foundational->Consulting - Change Management->Change Management
