The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction.
Key Responsibilities:
1. Client Relationship Management:
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Build and maintain strong relationships with key clients.
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Understand the clients & business goals and challenges.
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Act as the main point of contact for key accounts.
2. Sales and Revenue Generation:
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Develop and implement strategies to achieve sales targets and maximize revenue from key accounts.
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Identify and pursue upselling or cross-selling opportunities.
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Collaborate with the sales team to drive overall company sales objectives.
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Achieve monthly team KRA targets Resolve issues that come up on calls/chats/emails
3. Account Planning and Strategy:
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Develop and implement account plans tailored to each key account.
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Analyze market trends and competitors to identify growth opportunities.
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Work closely with the marketing team to align strategies and promotional activities.
4. Communication and Collaboration:
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Coordinate with internal teams to ensure seamless delivery of products or services to key accounts.
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Communicate effectively with clients to address inquiries, resolve issues, and provide updates.
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Collaborate with cross-functional teams to achieve customer satisfaction.
5. Reporting and Analysis:
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Escalation management & coordination with multiple teams to resolve delivery concerns
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Prepare regular reports on account performance, sales metrics, and market trends.
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Analyze data to identify areas for improvement and optimization.
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Present findings and recommendations to management.
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Conduct regular audits and evaluate employee performance and identify hiring and training needs
6. Any other task as assigned.
Qualifications:
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Bachelor's degree in Business, Marketing, or a related field.
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Proven experience in key account management or sales.
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Strong communication and interpersonal skills.
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Analytical and strategic thinking abilities.
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Goal-oriented with a focus on customer satisfaction.
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Knowledge of the logistics industry and market trends.
Executive-Key Account Management Skills:
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Experience in working with CRM, telephony systems is a must
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Relationship-building
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Sales and negotiation
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Communication and presentation
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Strategic planning
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Analytical and problem-solving
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Time management and organization
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Must be able to Identify customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
