Quality Auditor - Partner Management Team
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Job Location: Chennai, Bangalore (India)
Overview
247Digitize is currently seeking a Client Support Executive to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.
You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role carries with it the possibility of providing Responsibility for auditing QC completed files and focusing the file from an overall quality and consistency perspective rather than on a per document perspective. Ensuring the consistency between documents as well batches by implementing intelligent, smart, effective time-consuming methods. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team.
Responsibilities
Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc)
Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc)
Scrutinize the files at all angles and shaping the file to a effective final product
Update time sheets and productivity reports on his/her own
Generates effective & valid error reports and escalates issues to the appropriate teams. Push back the files to rework in case of worst quality
Have the ability to create queries / checklists / cheat sheets / decision logs / sample files etc
Any other responsibilities that may be assigned from time to time
Should be able to prepare and provide reports as directed by the manager
Responsible for doing a thorough QA on the allocated batches in a day
Basic / intermediate / advanced multi tasking skills
Have a good rapport with peers
Focuses on on-time deliveries
Handling queries of vendors & in-house
Must be good at problem finding/fixing skills
Skills and Expertise
General Skills:
Ability to communicate well with peers (Good communication skills both written and verbal)
Basic / intermediate / advanced analytical and problem solving skills (based on the levels) combined with the ability to analyze the images / documents from a broad perspective
Ability to think like a customer (see not their own, but the user’s perspective)
Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs
Ability to quickly identify challenges and bubble them up all the way to the top management (if and when necessary) and provides solutions as opposed to problems
Flexibility to adjust hours to meet operating needs
Holds self to highest levels of professional code of conduct, ethics and values, presenting true information at all times
Share his/her experience and guides juniors to increase the production & quality
Will always strive to achieve the target expected per day for their roles
Preferred
1 – 2 Years of experience as a Quality Auditor (BPO Background)
Exhibits the desired performance of 3000 documents per day with 99% accuracy
Monitor the work done by QA 1 and QA 2, mentors them reach the next level, and is accountable for their deliverables
Should have a higher knowledge on the subject which includes the capacity to take decision on repetitive documents on his own which will not require any further review by next level person
Works towards ensuring error free outputs and the outputs he delivers should not require any further checks
Should be able to reply vendor / in-house queries without the guidance of his next level people
Must be able to do all advanced processes required on Quality Auditing
Advanced multi tasking skills expected
Should be able to create query documents / Decision Log / Project Checklists on his own and send it to next level person for checking
Advanced technical skills (Ms Office, Text Editors, Epsilon, Concordance, Law & Conversion tools)
Posts client updates / query replies in project management software
Implement processes that could improve the quality of the files
