Job Description – Outlet Manager
Aglow – Chennai’s First Ever Korean Aesthetics
Position: Outlet Manager
Department: Operations / Business Management
Location: Chennai
Employment Type: Full-Time
Reports To: Founder / Management
About the Role
Aglow is looking for a dynamic, customer-focused and commercially driven Outlet Manager to take complete responsibility for the day-to-day operations, sales, team management and customer experience of the outlet.
The Outlet Manager will act as the single point of responsibility for outlet performance, ensuring smooth operations while maintaining Aglow’s premium standards across Skin, Beauty & Wellness.
Key Responsibilities
1. Outlet Operations
* Manage the complete day-to-day functioning of the outlet.
* Ensure the outlet opens and closes according to schedule.
* Maintain cleanliness, hygiene, ambience and professional standards.
* Ensure all treatment rooms, reception and service areas are operational.
* Monitor equipment, consumables and inventory.
* Coordinate maintenance and resolve operational issues promptly.
* Ensure all SOPs and company policies are followed.
2. Sales & Revenue
* Take ownership of monthly and daily outlet revenue targets.
* Monitor enquiries, consultations, conversions and service sales.
* Drive membership, treatment package and product sales.
* Track daily sales performance and identify gaps.
* Conduct daily sales reviews with the team.
* Develop local sales initiatives in coordination with management.
* Ensure proper follow-up of leads and existing clients.
* Encourage repeat visits and client retention.
3. Team Management
* Manage therapists, beauty professionals, front-office staff and support staff.
* Prepare and monitor staff schedules and rosters.
* Conduct daily team briefings.
* Allocate responsibilities based on business requirements.
* Monitor attendance, punctuality, grooming and discipline.
* Identify training requirements and coordinate with management.
* Motivate the team to achieve individual and outlet targets.
* Address staff concerns and performance issues professionally.
4. Customer Experience
* Ensure every client receives a premium Aglow experience.
* Monitor customer feedback and satisfaction.
* Personally handle important clients and escalated complaints.
* Ensure proper consultation and service coordination.
* Follow up with clients after treatments where required.
* Maintain strong relationships with repeat and VIP clients.
* Ensure client concerns are resolved quickly and professionally.
5. Service Quality
* Ensure therapists and technicians follow approved treatment protocols.
* Monitor service quality and client feedback.
* Ensure proper hygiene and sterilisation practices.
* Ensure products are used appropriately and recorded.
* Coordinate with doctors/aesthetic professionals wherever required.
* Ensure services are delivered only within the employee’s approved scope and training.
6. Inventory & Stock Management
* Monitor skincare, beauty, nail, consumable and retail product inventory.
* Maintain minimum and maximum stock levels.
* Conduct regular stock checks.
* Prevent wastage, damage and unnecessary consumption.
* Raise purchase requirements on time.
* Maintain proper stock records.
* Monitor expiry dates and batch information where applicable.
7. Marketing & Local Business Development
* Support local marketing activities and campaigns.
* Coordinate outlet-level promotions and events.
* Generate local enquiries through partnerships and community activities.
* Encourage Google reviews and social media engagement.
* Coordinate with the marketing team for content and promotional activities.
* Identify potential corporate, residential and local business partnerships.
8. Reporting & Administration
Prepare and submit regular reports covering:
* Daily sales
* Lead/enquiry status
* Conversion
* Treatment/service revenue
* Product sales
* Staff attendance
* Customer complaints
* Stock status
* Expenses
* Marketing activities
* Outlet performance
Provide management with daily, weekly and monthly performance updates.
Key Performance Indicators (KPIs)
The Outlet Manager will be evaluated based on:
* Monthly revenue achievement
* Sales conversion %
* Lead follow-up
* Client retention
* Repeat customer rate
* Average bill value
* Package/treatment sales
* Product sales
* Staff productivity
* Customer satisfaction
* Google review generation
* Inventory control
* Expense control
* Operational compliance
Required Qualification
* Graduate degree preferred.
* 3–5 years of experience in salon, aesthetics clinic, beauty, wellness, hospitality, retail or similar service businesses.
* Previous experience in a managerial/supervisory position preferred.
* Strong sales and team-management experience.
Required Skills
* Strong communication and interpersonal skills
* Sales and negotiation skills
* Team leadership
* Customer relationship management
* Problem-solving ability
* Basic financial and reporting knowledge
* Inventory management
* Staff scheduling
* Good computer skills
* Ability to work with targets and deadlines
Preferred
Experience in aesthetic clinics, premium salons, dermatology clinics, wellness centres or luxury beauty businesses will be an advantage.
Personality & Grooming
The ideal candidate should be:
* Well-groomed and professionally presented
* Confident and approachable
* Customer-oriented
* Responsible and accountable
* Energetic and target-driven
* Calm under pressure
* Solution-oriented
* A strong team leader
* Comfortable interacting with premium clients
Salary
₹25,000 – ₹50,000 per month + performance incentives
Final compensation may be based on experience and demonstrated managerial capability.
Core Accountability
“The Outlet Manager is responsible for ensuring that Aglow operates as a profitable, premium and customer-focused outlet every single day.”
Ideal Candidate Profile
We are looking for someone who can manage People + Sales + Operations + Customer Experience together—not just someone who supervises staff.
Manager → Team → Sales → Service Quality → Customer Satisfaction → Revenue → Growth.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
