Roles & Responsibilities:
Manage resources and develop/execute an operational plan.
Ensure proper implementation of procedures.
Serve as the primary point of contact for a designated portfolio of key Service Providers.
Drive client retention, satisfaction, and contract renewals.
Ensure delivery of key performance metrics, including user/client feedback and NPS.
Maintain relationships with partner providers and optimize transaction costs.
Track operational costs, manage department budgets, and allocate assets efficiently.
Assess business growth needs and provide insights for process scaling.
Requirements:
Experience in e-commerce or online retail, managing operations at a tech startup.
1+ years of experience in Client Management, Account Management, SLA Management, Transformation Projects, Transitions, and P&L Responsibilities.
Strong analytical thinking, problem-solving, budgeting oversight, and communication abilities.
Bachelor's degree in Business Administration, Management, or related field.
Proficiency in productivity applications, data dashboards, or enterprise resource planning (ERP) tools
Proven experience in managing operations and onboarding new Service Provider.
Excellent communication and leadership skills.
Pay: ₹800,000.00 - ₹950,000.00 per year
Work Location: In person
