Job Description – Telecaller
Company Name: Pro Migration
Industry: Immigration & Visa Consultancy
Job Title: Telecaller
Job Type: Full-Time
Job Summary
Pro Migration is looking for a motivated and customer-oriented Telecaller to join our immigration team. The Telecaller will be responsible for handling inbound and outbound calls, understanding clients' immigration requirements, explaining visa services, answering basic queries, and scheduling appointments with Immigration Consultants. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build strong relationships with clients.
Key Responsibilities
- Make outbound calls to prospective clients and attend inbound enquiries.
- Explain Pro Migration's immigration services, including Work Visas, Visitor Visas, Permanent Residency (PR), Employer-Sponsored Visas, Business Visas, and Family Sponsorship.
- Understand clients' immigration requirements and provide accurate information about suitable visa options.
- Answer client enquiries regarding visa eligibility, documentation, application procedures, and processing timelines.
- Schedule appointments for interested clients with Immigration Consultants.
- Conduct regular follow-up calls with prospective clients and maintain strong client relationships.
- Maintain accurate records of customer interactions, enquiries, and follow-ups in the CRM system.
- Coordinate with the Immigration Consultants and documentation team for smooth client handling.
- Meet daily, weekly, and monthly calling and appointment booking targets.
- Handle customer concerns professionally and escalate complex matters to the appropriate consultant.
- Ensure confidentiality of client information and comply with company policies and ethical standards.
- Deliver excellent customer service and maintain a professional image of Pro Migration at all times.
Required Skills
- Excellent verbal communication skills in English, Hindi, and Punjabi.
- Strong customer service, convincing, and interpersonal skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge, including MS Office and CRM software.
- Ability to work in a target-oriented environment.
- Professional telephone etiquette and a positive attitude.
Eligibility
- Only candidates with prior experience in the immigration industry are eligible to apply.
- Applicants must have hands-on experience in telecalling, client handling, or customer support within an immigration or visa consultancy.
- Candidates without immigration industry experience will not be considered for this position.
Qualifications
- Minimum Qualification: 12th Pass or Graduate.
- Previous experience in telecalling, customer service, sales, or the immigration industry will be an added advantage.
Working Hours
- Full-Time
- Monday to Saturday
- 10:00 AM to 6:00 PM
Salary & Benefits
- Competitive Salary
- Attractive Performance Incentives
- Professional Training
- Career Growth Opportunities
- Supportive and Professional Work Environment
About Pro Migration
Pro Migration is a professional immigration and visa consultancy committed to providing reliable and ethical immigration solutions. We specialize in Work Visas, Visitor Visas, Permanent Residency (PR), Employer-Sponsored Visas, Business Immigration, and Family Sponsorship. Our mission is to deliver transparent guidance and exceptional customer service while helping clients achieve their global migration goals.
Pay: ₹15,000.00 - ₹40,000.00 per month
Work Location: In person
