Customer Support Executive – Job Description Position: Customer Support Executive Roles & Responsibilities: Respond to customer queries through phone calls, emails, chat, and social media platforms. Provide accurate information regarding products, services, policies, and procedures. Resolve customer complaints and concerns in a timely and professional manner. Record and maintain customer interactions, feedback, and service requests. Follow up with customers to ensure complete resolution of issues. Escalate complex cases to the appropriate department when necessary. Build and maintain positive customer relationships to enhance customer satisfaction. Meet individual and team performance targets, including response time and service quality. Stay updated on company products, services, and processes. Required Skills: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Active listening and customer-handling skills. Basic computer proficiency and familiarity with MS Office. Ability to work in a fast-paced environment. Teamwork, adaptability, and time management skills. Qualification: Graduate/Undergraduate (BBA, BCom, BA, or equivalent). Freshers and experienced candidates can apply.
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
