Role Overview
- We are looking for a senior, driven, and people-first leader to manage and elevate the Samah Wellness House experience.
- This role goes beyond operations—it is about:
- * Creating exceptional customer journeys
- * Building a strong community
- * Driving operational excellence
- * Laying the foundation for future expansion & franchising
- You will work closely with the founder and play a key role in shaping the future of Samah.
- Key Responsibilities
- 1. Customer Experience & Delight
- * Own the end-to-end customer journey
- * Ensure every guest feels seen, welcomed, and cared for
- * Handle escalations with empathy and maturity
- * Build strong, long-term member relationships
- * Continuously improve the Samah experience standards
- 2. Community Building
- * Nurture a warm, engaged community environment
- * Plan and execute community events, circles, and interactions
- * Build member retention strategies
- * Work closely with trainers to ensure alignment in experience
- 3. Operations & Execution
- * Oversee daily operations of the wellness house
- * Ensure all classes and services run smoothly and on time
- * Maintain SOPs, hygiene, scheduling, and team coordination
- * Monitor quality across all offerings
- 4. Strategy & Growth
- * Work with founder on:
- * Growth strategy
- * New offerings
- * Pricing & positioning
- * Identify gaps, inefficiencies, and opportunities
- * Bring structure without losing the soul of Samah
- 5. Expansion & SOP Building
- * Help document and refine processes and systems
- * Build replicable SOPs for scaling
- * Support future franchise / multi-location expansion
- * Ensure consistency of Samah experience across locations
- 6. Team Leadership
- * Manage and guide the Community Manager
- * Align trainers and staff with Samah philosophy
- * Build a high ownership, high care culture
- Ideal Candidate Profile
- Experience
- * 5–10+ years experience in:
- * Hospitality / boutique hotels / wellness spaces / luxury retail
- * Community-led brands / studios / experiential spaces
- * Experience in customer-facing leadership roles
- * Exposure to operations + team management
- * Bonus: experience in scaling or multi-location setups
- Traits (VERY IMPORTANT – hire for this)
- * People-first mindset (genuinely enjoys working with people)
- * High emotional intelligence
- * Strong ownership mentality
- * Calm under pressure
- * Detail-oriented but not rigid
- * Can balance structure + warmth
- Skillsets
- * Customer experience management
- * Operations & systems thinking
- * Team leadership
- * Communication & conflict resolution
- * Strategic thinking (not just execution)
Pay: ₹30,000.00 - ₹50,000.00 per month
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer relationship management: 4 years (Preferred)
Work Location: In person
