Working Days
- Monday to Saturday
- Weekly Off: Sunday
Office Timings
Please note: Clinics are busiest during the evening. Sample pickup requests may be received up to 10:00 PM. Although office timings are 10:00 AM to 5:00 PM, you will be expected to attend client calls and coordinate sample pickups with logistics vendors whenever required.
Key Responsibilities
1. Sample Pickup Coordination
- Coordinate all sample pickup requests from clients.
- Plan and schedule sample pickups with logistics vendors.
- Inform the lab team one day in advance about the expected samples.
- Coordinate with clients and logistics vendors until the samples reach the laboratory.
- Coordinate and process payments to porters and logistics vendors after management approval.
- Maintain proper records of all sample pickups and logistics.
2. Payment Follow up & Coordination
- Follow up with clients for all pending payments on a regular basis.
- Maintain and update the outstanding payment tracker.
- Coordinate with clients until payments are received.
- Keep the management informed about overdue payments and follow-up status.
- Ensure timely collection of payments while maintaining a professional relationship with clients.
Note - "Sample Pickup Coordination" and "Payment Follow up" are equally important responsibilities of this role and require equal attention.
3. Front Office & Administrative Support
- Handle client phone calls and WhatsApp messages professionally.
- Maintain records related to sample movement and client communication.
- Support other front office and administrative activities assigned by the management.
Official Phone Responsibility
The official front office mobile phone will remain with you from Monday 10:00 AM until Saturday 5:00 PM. You will be responsible for answering client calls, responding to WhatsApp messages, and coordinating sample pickups during this period.
Attendance & Leave Policy
Leave will normally not be approved, except in genuine emergencies and with prior management approval, during:
- 28th to the last day of every month (or 25th to the last day in February).
- 1st to 5th of every month.
Salary & Accommodation
- Salary: ₹20,000 per month.
- Accommodation is available approximately 5 minutes walk from the office.
- If accommodation is opted for, ₹3,000 per month will be deducted from the salary.
Pay: ₹20,000.00 per month
Work Location: In person
