We are looking for Customer Support Executives who can manage customer queries, complaints, feedback, and service-related coordination with empathy, ownership, and speed. The ideal candidate should have excellent communication skills, strong problem-solving ability, and the maturity to act as a bridge between customers, logistics, operations, and internal teams.
This role requires someone who can understand customer issues deeply, resolve concerns efficiently, collect valuable feedback, and also support lead conversion by explaining the value of Whyte Farms products to potential customers.
Key Responsibilities
Handle customer queries, complaints, requests, and feedback across calls, WhatsApp, CRM tools, and other communication channels.
Understand customer concerns in depth and provide accurate, timely, and professional responses.
Act as a bridge between customers and the logistics/operations team to resolve
delivery-related concerns.
Coordinate internally for issues related to missed delivery, late delivery, product
concerns, subscription changes, wallet/payment queries, and feedback.
Maintain a calm, polite, and solution-oriented approach while dealing with customers.
Capture customer feedback in detail and share insights with the internal team for service improvement.
Work on leads and encourage potential customers to try Whyte Farms products.
Support customer retention by identifying dissatisfaction early and resolving issues proactively.
Maintain updated customer records, complaint logs, follow-up sheets, and CRM entries.
Track recurring customer issues and highlight operational gaps to the team.
Work closely with sales, logistics, and marketing teams to ensure a smooth customer journey.
Follow up with customers where required to ensure closure and satisfaction.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
