Lead Loyalty Program – Safalta
· Manage the Safalta Loyalty & Rewards Management System for carpenters, fabricators, and contractors across India.
· This includes ensuring smooth onboarding/enrollment, app usage, and overall engagement.
· The role requires promoting the Safalta app’s QR-based points system and ensuring carpenters actively participate and benefit from the program.
Enrollment & Onboarding
· Drive PAN India enrollment of carpenters into the Safalta program.
· Guide them on how to register, earn points via invoices, and use the app for redemption.
· Ensure enrollment targets are achieved monthly.
Payouts & Redemption Management
· Monitor the invoicing-based transfer system for reward points.
· Ensure points earned are correctly credited and payouts are released on time.
· Support carpenters in redeeming their points for diverse options offered by the app.
Customer Query Resolution
· Handle and resolve issues/queries raised by carpenters on the Safalta app.
· This includes troubleshooting login problems, points credit issues, or redemption concerns.
· Ensure high query resolution rate and timely closure of complaints.
Training & Capability Building
· Conduct training sessions for new employees on Safalta program processes, app usage, and customer handling.
· Provide regular guidance to ensure employees can independently manage enrollments and support carpenters.
App Engagement & New Initiatives
· Work with the Marketing team and Hybroid to launch new initiatives on the app such as promotional videos, banners, and push notifications.
· Ensure campaigns are planned and executed on time to maintain carpenter engagement.
Dealer/Distributor Engagement
· Manage relationship-building activities such as birthday gift dissemination and special communication initiatives for dealers/distributors to strengthen loyalty and trust.
Stakeholder Coordination (Hybroid)
· Coordinate with Hybroid, the external partner managing the app backend, for system enhancements, issue resolution, and smooth execution of the loyalty program.
MIS & Reporting
· Maintain and share accurate reports including Safalta performance reports (enrollments, payouts, redemption) and customer query reports (calls handled, issues resolved).
· Present data regularly to management for tracking effectiveness of the program.
Functional Competencies:
· Knowledge of loyalty program management
· App-based customer engagement tools
· Data handling & reporting (MIS)
· Training & facilitation skills
Behavioral Competencies:
· Strong communication & interpersonal skills
· Customer Service Orientation
· Problem-solving ability
· Collaboration & stakeholder management
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Work Location: In person
