Front Office Receptionist – Nestlay Rooms
Company: Nestlay Rooms
Position: Front Office Receptionist
Location: Chennai
Job Summary
Nestlay Rooms is looking for a friendly, professional, and customer-focused Front Office Receptionist to manage guest interactions and ensure a smooth front desk operation. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to handle guest inquiries efficiently.
Key Responsibilities
- Welcome guests and provide exceptional customer service.
- Handle check-in and check-out procedures.
- Manage room reservations and booking inquiries.
- Answer phone calls, emails, and guest requests promptly.
- Coordinate with housekeeping and maintenance teams.
- Maintain guest records and update booking systems.
- Handle cash, billing, and payment transactions accurately.
- Address guest complaints and ensure quick resolution.
- Provide information about hotel services and local attractions.
- Maintain a professional and organized reception area.
Requirements
- Bachelor's degree or equivalent qualification preferred.
- 1–3 years of experience in hotel front office operations (freshers with good communication skills may also apply).
- Excellent communication skills in English and Tamil.
- Basic computer knowledge and familiarity with hotel booking software.
- Strong interpersonal and problem-solving skills.
- Willingness to work in shifts.
Skills Required
- Customer Service
- Communication Skills
- Front Desk Management
- Reservation Handling
- Computer Proficiency
- Team Coordination
- Multitasking Ability
Benefits
- Competitive Salary
- Career Growth Opportunities
- Friendly Work Environment
- Training and Development Programs
How to Apply
Interested candidates can send their resume or contact:
Mobile: 9884322265
Nestlay Rooms
Join our team and be the face of hospitality at Nestlay Rooms!
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
