Role Overview
Customer Success Analysts analyze customer data and help improve customer retention, satisfaction, and product adoption.
Key Responsibilities
- Monitor customer usage metrics
- Analyze churn and retention data
- Create customer health dashboards
- Coordinate with support and product teams
- Generate performance reports
Required Skills
- Excel
- CRM understanding
- Communication
- Data analysis
- Problem-solving
Preferred Tools
- Salesforce
- HubSpot
- Zendesk
- Power BI
Fresher Salary (India)
- SaaS startups often pay higher variable incentives
Hiring Industries
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
