- Handle tickets and respond back to customer queries and provide accurate information or troubleshooting steps over tickets.
- Log all incidents, service requests, and interactions in the ticket management system.
- Provide initial diagnosis for common IT issues related to:
- Login/credential issues
- Email or application access
- Network or connectivity problems
- Ensure timely escalation of complex issues to relevant technical teams or stakeholders.
- Coordinate with internal teams and government department representatives for issue resolution.
- Track open tickets and ensure closure within defined SLAs and performance metrics.
Pay: ₹16,000.00 - ₹18,000.00 per month
Education:
Experience:
- Desktop support: 1 year (Required)
Work Location: In person
