Job Description: Customer Service Representative (UK Process)
About the Role
We are looking for enthusiastic, confident, and customer-focused professionals to join our UK Process as Customer Service Representatives.
This opportunity is ideal for fresh graduates who are looking to begin their career in an international customer service environment. As a Customer Service Representative, you will be the first point of contact for UK-based customers, assisting them with their enquiries, understanding their requirements, conducting initial customer assessments, and ensuring a professional and positive customer experience.
You will receive comprehensive training on customer communication, UK business etiquette, CRM systems, and financial service processes while working in a dynamic and performance-driven environment.
Role Overview
- Position: Customer Service Representative
- Employment Type: Full-Time
- Location: In-Office
- Target Market: United Kingdom (UK)
- Shift Timings: 2:00 PM – 11:00 PM (Aligned with UK Business Hours)
- Department: Customer Service / Financial Services
Key Responsibilities:
Customer Communication
- Contact and engage with UK-based customers through outbound and inbound interactions.
- Build strong customer relationships through professional and effective communication.
- Understand customer requirements and provide accurate information regarding available services.
- Deliver an exceptional customer experience during every interaction.
- Handle customer queries with empathy, professionalism, and confidence.
Customer Assessment
- Gather and verify customer information accurately.
- Conduct structured conversations to understand customers' financial situations and service requirements.
- Identify customer needs and determine eligibility based on company guidelines.
- Maintain a consultative and customer-centric approach throughout the interaction.
Customer Support
- Guide customers through the initial consultation process.
- Address customer concerns and provide appropriate assistance.
- Schedule appointments or transfer qualified customers to the relevant department when required.
- Ensure timely follow-up and excellent service standards.
CRM & Documentation
- Accurately update customer information in the CRM system.
- Maintain detailed records of customer interactions and follow-up activities.
- Ensure all documentation is complete, accurate, and updated promptly.
Compliance
- Adhere to company policies, quality standards, and UK regulatory requirements.
- Maintain strict confidentiality and comply with GDPR and data privacy guidelines.
- Demonstrate professionalism, integrity, and ethical conduct during every customer interaction.
Candidate Requirements
Educational Qualification
Graduates from the following disciplines are preferred:
Fresh Graduates are encouraged to apply.
Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Neutral or clear English pronunciation with strong interpersonal skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Basic research skills and familiarity with AI prompting tools.
- Ability to work comfortably in a desk-based environment throughout the workday.
- Comfortable commuting independently to the office location.
- Adaptable, proactive, and eager to learn.
- Ability to work in a target-oriented and performance-driven environment.
What You Will Gain
- International Customer Service Experience
- Professional Communication Skills
- CRM Management Experience
- Customer Assessment & Consultation Techniques
- Objection Handling & Customer Relationship Management
- Exposure to the UK Financial Services Industry
- Professional Training and Continuous Learning
- Career Growth Opportunities within the Organization
Why Join Us?
- Competitive Fixed Salary
- Attractive Performance-Based Incentives
- Comprehensive Training on UK Customer Service & Financial Service Processes
- Professional Mentorship and Career Development
- Fixed Saturday & Sunday Off
- Positive, Inclusive, and Performance-Driven Work Culture
- Internal Job Posting (IJP) Opportunities
- Long-Term Career Growth and Advancement Opportunities
Preferred Candidate Profile
- Excellent customer service attitude.
- Strong communication and interpersonal skills.
- Positive, confident, and self-motivated personality.
- Ability to build rapport with international customers.
- Quick learner with a willingness to adapt to new processes.
- Team player with a professional work ethic.
- Passionate about delivering exceptional customer experiences.
Pay: From ₹15,000.00 per month
Application Question(s):
- Are you comfortable working from the office in Pune?
- Are you available to work the UK shift (2:00 PM to 11:00 PM)?
- How would you rate your spoken English communication skills on a 1-10 scale?
Work Location: In person
