Operations Executive – Job Responsibilities
- Monitor branch operations remotely through CCTV cameras to ensure adherence to company policies and operational procedures.
- Observe branch activities and identify any operational irregularities, policy violations, or suspicious transactions.
- Prepare daily CCTV monitoring reports and escalate observations to the reporting manager.
- Ensure branches maintain proper customer service standards and operational discipline.
- Monitor branch opening and closing activities, cash handling procedures, and security practices through CCTV.
- Coordinate with Branch Managers regarding observations and ensure timely corrective actions.
- Track and monitor NPA (Non-Performing Asset) customer accounts and follow up with branches on recovery actions.
- Prepare daily, weekly, and monthly NPA monitoring reports and recovery status updates.
- Coordinate with the Recovery Team and Branch Managers to ensure timely follow-up on overdue accounts.
- Monitor high-value overdue accounts and report critical cases to management.
- Verify compliance with recovery procedures and documentation as per company guidelines.
- Maintain records of branch monitoring observations, NPA follow-up status, and corrective actions.
- Assist in identifying operational risks, fraud indicators, and deviations from SOPs.
- Support internal audits and investigations by providing CCTV observations and operational reports.
- Ensure confidentiality and secure handling of CCTV footage and customer information.
- Coordinate with the Operations, Recovery, Audit, and Compliance departments for effective branch monitoring.
- Perform any other operational and monitoring responsibilities assigned by the management.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
