Job Summary
The Duty Manager is responsible for overseeing the day-to-day operations of the property during the assigned shift. The role ensures smooth functioning of all departments, maintains high standards of guest service, handles guest concerns, and supports the team in delivering an excellent guest experience.
Key Responsibilities:
- Supervise and coordinate the daily operations of the property during the assigned shift.
- Ensure smooth coordination between all departments, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security.
- Monitor guest satisfaction and ensure prompt resolution of guest complaints and concerns.
- Handle escalated guest issues professionally and take appropriate corrective action.
- Conduct regular property inspections to ensure cleanliness, safety, and operational standards are maintained.
- Ensure compliance with company policies, SOPs, and service standards.
- Monitor staff performance, grooming, attendance, and discipline during the shift.
- Conduct shift briefings and communicate important updates to the team.
- Coordinate with department heads to resolve operational issues effectively.
- Ensure proper handover of all important information to the next shift.
- Monitor and respond to emergencies and incidents as per company procedures.
- Prepare and maintain shift reports, incident reports, and other operational records as required.
- Support the General Manager and Operations Manager in achieving business and service objectives.
- Ensure compliance with health, safety, hygiene, and security standards.
- Assist in training and motivating employees to improve service quality and operational efficiency.
Qualifications & Experience
- Bachelor's degree or Diploma in Hotel Management / Hospitality Management or a related field.
- Minimum 3–5 years of experience in hospitality operations, with experience in a supervisory or managerial role.
- Experience as a Duty Manager, Assistant Manager, Front Office Manager, or Operations Supervisor will be an advantage.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
