Role: Director – Managed Services
Location: Pune (Relocation Provided)
Experience: 15–20 Years
Shift: US Shift
Overview:
We are hiring a senior leader to head Managed Services delivery for US Healthcare operations. This role owns end-to-end service delivery, SLA/KPI governance, claims operations, and large team leadership across Medicaid and Managed Care engagements.
Key Responsibilities:
Lead large healthcare operations teams delivering US payer services
Own SLAs, KPIs, quality, and productivity across managed services
Drive claims validation, Medicaid & Managed Care operations
Partner with US stakeholders and handle escalations
Lead continuous improvement and operational excellence initiatives
Mandatory Skills:
10+ years in US Healthcare Operations
Strong experience in Claims Validation, Medicaid & Managed Care
Proven Managed Services / Service Delivery leadership
Experience leading large cross-functional teams
