I. Job Summary
Supervises and provides leadership to direct reports. Manages work flow and assigns tasks.
II. Essential Duties and Responsibilities
- Manage a team of BPO processors into the area of Accounts payable, collections, sales as per business alignment
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Timely reporting of data, MIS and related metrics
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Assists in keeping vendor accounts updated and accurate.
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Returns or resolves quality control issues in problem queues.
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Meets or exceeds individual productivity requirements.
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Follows standard procedures and introduces all new procedures into daily routine
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Mentor the team to ensure excellence in performance and motivation levels
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Train and develop new hires to accommodate with company’s standards and culture
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Maintains professional and productive relations and communications with internal customers.
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Other duties may be assigned as needed by manager.
III. Qualifications
A. Required Qualifications
- B.Com, M.com or equivalent degree (accredited) or in lieu of degree,
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High School Diploma or GED (accredited) and 4 years of relevant work experience
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4 years of experience in the field of Audit, Accounts & Finance and
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1 year of experience in managing a team (in addition to education requirement)
B. Preferred Qualifications
V. Benefits
WM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees.
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