Role: Business Process Lead – Accounts Receivable
Skill: Accounts Receivable and Order To Cash
Experience: 5 years to 8 years
Job Location: Chennai One
Shift: 6.30 AM to 4.30 PM
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation in finance & accounts stream- BCom, MCom or similar
Must Have:
- Processing Billing , Intercompany Billing, Cash Application and Month close activities
Good-to-Have:
- End to end OTC knowledge, Month close activities, Process automations
Process specific responsibilities:
The Business Process Lead – Accounts Receivable is responsible for managing end-to-end AR processes, driving process improvements, ensuring timely collections, and maintaining strong stakeholder relationships. This role focuses on operational excellence, team leadership, and compliance with financial controls.
Required Qualifications:
- Bachelor's degree in commerce/finance (B.Com preferred)
- 4–8 years of experience in Accounts Receivable / Order-to-Cash (O2C)
Key Responsibilities:
1. AR Operations Management
- Oversee end-to-end Accounts Receivable processes including invoicing, cash application, collections, and dispute resolution
- Ensure timely billing and accurate revenue recognition
- Monitor aging reports and drive reduction in overdue receivables
2. Process Improvement & Transformation
- Identify process gaps and implement automation/standardization initiatives
- Drive continuous improvement projects (Lean, Six Sigma preferred)
- Improve efficiency, reduce cycle time, and enhance accuracy
3. Collections & Stakeholder Management
- Develop and execute collection strategies to improve cash flow
- Collaborate with customers, sales teams, and internal stakeholders to resolve disputes
- Maintain strong client relationships and ensure high customer satisfaction
4. Team Leadership
- Lead, mentor, and manage AR team members
- Set performance goals and conduct regular reviews
- Build a high-performance and accountable team culture
5. Compliance & Controls
- Ensure adherence to internal controls, SOX compliance, and company policies
- Support audits (internal/external) and ensure documentation readiness
- Mitigate risks related to credit and collections
6. Reporting & Analytics
- Prepare and present AR dashboards and KPIs (DSO, aging, collection efficiency)
- Provide actionable insights to leadership
- Track and improve key performance metrics
- Key Performance Indicators (KPIs)
- Days Sales Outstanding (DSO)
- Collection Effectiveness Index (CEI)
- Dispute resolution turnaround time
- Strong knowledge of AR processes, credit management, and collections
- Experience in ERP systems (SAP, Oracle, etc.)
- Proven experience in team handling and stakeholder management
Preferred Skills:
- Strong analytical and problem-solving skills
- Excellent communication and negotiation skills
- Process improvement mindset (Lean/Six Sigma certification is a plus)
- Ability to work in a fast-paced, deadline-driven environment
Soft Skills:
- Leadership and people management
