Job Description:
We are seeking a professional, courteous, and detail-oriented Receptionist cum Cashier to manage front desk operations and ensure a seamless patient experience. The role involves handling patient interactions, appointment coordination, and billing functions while strictly adhering to organizational policies, standard operating procedures (SOPs), and financial compliance standards.
Key Responsibilities:
Reception Duties:
- Greet and assist patients and visitors in a polite, professional, and patient-centric manner in accordance with company service standards
- Manage appointment scheduling through walk-ins, phone calls, and online platforms
- Maintain accurate patient registration records and documentation as per SOPs
- Handle incoming calls and respond to inquiries promptly and effectively
- Coordinate with doctors and internal staff to ensure smooth patient flow and minimize waiting time
Cashier Duties:
- Generate accurate bills for consultations, procedures, pharmacy, and diagnostic services
- Process payments via cash, UPI, cards, and other approved methods in compliance with financial policies
- Maintain and reconcile daily cash registers and billing records
- Ensure accuracy and transparency in all billing and collection activities
- Prepare and submit daily financial reports and handover records as per established procedures
- Record and manage financial transactions using Zoho Books and/or other approved accounting software
Administrative Responsibilities:
- Maintain cleanliness, organization, and professionalism at the front desk area
- Assist in documentation, filing, and record-keeping in line with company protocols
- Support overall clinic operations and patient coordination activities
Required Skills & Qualifications:
- Minimum qualification: Graduate (preferred)
- Experience: 1–3 years in a hospital, clinic, or front office role preferred
- Proficiency in Zoho Books and/or other accounting/billing software is mandatory
- Basic computer knowledge (MS Office, billing systems)
- Fluency in Assamese, Hindi, and English is mandatory
- Strong communication and interpersonal skills
- Basic understanding of accounting principles and cash handling procedures
Key Competencies:
- High level of professionalism, empathy, and patient-centric approach
- Strong attention to detail and accuracy
- Ability to multitask and perform efficiently in a fast-paced environment
- Integrity, reliability, and accountability in handling financial transactions
Compliance & Conduct:
- Adhere strictly to company policies, SOPs, and ethical standards
- Maintain confidentiality of patient and organizational information at all times
- Ensure compliance with financial controls, audit requirements, and system accuracy
Location: Khanapara, Guwahati
Reporting To: Operations Manager
Job Types: Full-time, Permanent
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Khanapara, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)
Education:
Work Location: In person
