- Utilize Galileo, Sabre, and Amadeus ticketing software efficiently.
- Process flight reservations, changes, and cancellations.
- Provide ticketing support and resolve booking issues.
- Ensure compliance with airline policies and regulations.
- Detailed understanding of fares and ticketing rules for airlines
- Assist customers with travel inquiries and options.
- Collaborate with the team to optimize ticketing processes.
- Stay updated on software features and industry trends.
- Background in Business Travel, leisure travel, or airline reservations is required.
- Support, mentor, and coach junior Travel counselor colleagues.
- Professional, with a sense of urgency, and able to multi-task, accept, and adapt to change in a timely manner.
- Ability to perform group bookings, domestic and international. Keeping good repos with airline sales agents for better fares and deals.
- To guarantee customer satisfaction, handle ticket concerns, delays, and calling off.
- Capable of handling client and student queries and providing the best support.
- Up-Selling and Cross-selling—converting calls to sales.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 3 years (Required)
Work Location: In person
