Job Purpose
To manage the complete service department efficiently, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, timely delivery, and achievement of service revenue and operational targets.
Key Responsibilities
1. Workshop Operations
2. Customer Service & Satisfaction
3. Service Revenue & Targets
4. Technician & Staff Management
5. Job Card & Process Control
6. Spare Parts & Inventory Coordination
7. Quality Control
8. Warranty & Manufacturer Coordination
9. MIS & Reporting
10. Customer Retention & Follow-Up
Key Performance Indicators (KPIs)
- Monthly service revenue achievement
- Workshop vehicle inflow
- Technician productivity and efficiency
- Average Repair Order (ARO)
- Customer satisfaction / CSI
- Repeat repair percentage
- Vehicle turnaround time
- Service retention percentage
- Warranty claim accuracy and closure
- Spare parts utilization
- Customer complaint resolution time
- Workshop profitability
- Service campaign performance
Required Qualifications
- Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.
- Minimum 3–5 years of experience in two-wheeler or automobile service operations.
- Experience in handling technicians and workshop operations.
- Good knowledge of two-wheeler servicing, diagnostics, warranty procedures, and service processes.
- Experience with DMS / workshop management software will be an advantage.
Required Skills
- Strong team management and leadership skills
- Good technical knowledge of two-wheelers
- Customer handling and complaint resolution
- Workshop planning and operational management
- Target and revenue orientation
- Problem-solving and decision-making skills
- Good communication and interpersonal skills
- Basic computer and MS Excel knowledge
- Ability to prepare and analyse MIS reports
INTERVIEW LOCATION
Adharvaa Suzuki https://share.google/9awyz5lQeWO7FYYDf Peelamedu coimbatore
CONTACT HR:81240 52100
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
