Job Description
We are seeking an experienced and dynamic Operations Manager to oversee and coordinate cross-functional departments including Development, Support, Marketing, Accounts, and HR. The ideal candidate should possess strong leadership abilities, operational expertise, and prior experience in the IT sector to ensure smooth business operations, efficient project execution, and high levels of client satisfaction.
Key Responsibilities
- Coordinate and align activities across Development, Support, Marketing, Accounts, and HR teams
- Monitor workflow efficiency and ensure seamless inter-department communication
- Oversee project timelines and ensure timely delivery as per client requirements
- Act as a bridge between technical and non-technical teams for smooth execution
- Ensure high levels of client satisfaction through effective service and issue resolution
- Handle client escalations and ensure timely corrective actions
- Supervise support team performance and maintain service quality standards
- Coordinate with marketing and sales teams to track leads, conversions, and business targets
- Work closely with accounts team for billing, collections, invoicing, and AMC renewals
- Collaborate with HR on recruitment, training, and performance management
- Identify operational gaps and implement process improvements and automation
- Prepare and analyze daily, weekly, and monthly MIS reports for management
Qualifications & Skills
- Bachelor’s degree in business administration, Management, or related field
- Minimum 2 years of experience in operations management or coordination within the IT sector
- Strong leadership and team coordination skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple departments and prioritize tasks effectively
- Problem-solving and decision-making skills
- Knowledge of project management and business operations
- Proficiency in MS Office and reporting tools
Job Type: Permanent
Pay: ₹30,000.00 - ₹80,000.00 per month
Work Location: In person
