Job Description – Telecaller
Company: Birla Healthcare Ayurveda
Designation: Telecaller / Telecalling Executive
Department: Sales & Customer Experience
Location: Mumbai / Nashik
Reporting To: Centre Head / Sales Manager
Employment Type: Full-time
Job Summary
We are looking for an enthusiastic and target-oriented Telecaller to connect with prospective and existing customers, generate leads, explain Ayurveda wellness services, schedule appointments, and drive centre visits and conversions.
The role requires excellent communication, a customer-friendly approach, strong follow-up skills, and the ability to work towards daily and monthly calling and conversion targets. Healthcare telecalling roles commonly combine patient/customer communication, appointment scheduling, follow-ups, record maintenance and lead conversion.
Key Responsibilities
- Make outbound calls to prospective and existing customers from the provided database.
- Handle inbound calls and respond professionally to customer enquiries.
- Explain Birla Healthcare Ayurveda's services, therapies, wellness packages and consultations clearly.
- Understand customer requirements and recommend the appropriate service or connect them with the concerned team.
- Generate and qualify leads through telecalling.
- Follow up regularly with interested, pending and inactive leads.
- Schedule and confirm doctor consultations, therapy appointments and centre visits.
- Follow up on missed appointments and encourage customers to reschedule.
- Convert enquiries and leads into appointments and centre visits.
- Coordinate with the Centre Head, doctors, consultants, therapists and front-office team for smooth customer handling.
- Maintain accurate customer details, call outcomes, follow-up status and appointment information in CRM/Excel.
- Achieve daily and monthly calling, lead generation, appointment and conversion targets.
- Collect customer feedback and communicate relevant concerns to the concerned team.
- Maintain a polite, professional and empathetic tone during all customer interactions.
- Escalate medical or clinical questions to the appropriate doctor/consultant rather than providing medical advice independently.
- Maintain confidentiality of customer and patient information.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong Hindi and English communication; Marathi/Malayalam/regional language will be an advantage.
- Good convincing and persuasion skills.
- Strong follow-up and relationship-building ability.
- Customer-focused and empathetic approach.
- Target-oriented and comfortable working with sales KPIs.
- Basic knowledge of MS Office/Excel and CRM systems.
- Good listening and problem-solving skills.
- Ability to handle rejection and challenging customers professionally.
Qualification & Experience
- Minimum: 12th Pass / Graduate preferred.
- Experience: 1–3 years in telecalling, telesales, customer service, healthcare, wellness, hospitality or a related field.
- Freshers with excellent communication and sales aptitude may also be considered.
Key Performance Indicators (KPIs)
- Daily outbound/inbound calls.
- Qualified leads generated.
- Follow-up completion rate.
- Appointment bookings.
- Appointment-to-visit conversion.
- Lead-to-sales conversion.
- Revenue generated through telecalling.
- CRM/data accuracy.
- Customer feedback and satisfaction.
Preferred Candidate Profile
The ideal candidate should be confident, energetic, persuasive and customer-oriented, with the ability to communicate the value of Ayurveda and wellness services in a simple and trustworthy manner.
Salary: As per company standards + performance-based incentives.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
