Job Description:
- Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
- Provide solution‑first updates focused on recommendations rather than open questions.
- Demonstrate confidence, independence, and leadership during incident triage.
- Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.
- Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
- Excellent verbal and written communication with emphasis on clarity and context.
- Ability to operate autonomously in high‑pressure, fast‑paced environments.
- Strong organizational skills for managing investigations and documentation.
- Experience in Production Support or operational roles within technology environments.
- Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.
- Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.
- IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.
- Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.
- Experience with major incident management processes.
- Exposure to e‑commerce and fulfillment ecosystems.
- Experience collaborating across product, engineering, and client teams.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
