Job Summary:
The Inside Sales Representative will focus on engaging with car owners who have expressed interest in XPEL products, converting leads into customers, and ensuring a seamless handoff to our authorized installation partners.
Core Duties
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Contact and engage inbound leads generated through social media, digital marketing campaigns, and other XPEL lead-generation activities.
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Qualify customer requirements, including vehicle type, protection needs, timelines, and budget.
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Educate customers on the benefits of XPEL Paint Protection Film (PPF), ceramic coatings, and other XPEL solutions.
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Recommend appropriate XPEL products based on customer requirements.
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Provide pricing information and address customer questions and objections in a professional manner.
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Follow up consistently with prospective customers to maximize conversion rates.
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Convert qualified leads into confirmed installation appointments.
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Coordinate with authorized XPEL installation partners to ensure timely scheduling and customer handoff.
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Maintain accurate records of all customer interactions and sales activities within CRM systems.
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Monitor lead status and ensure timely follow-up on all assigned opportunities.
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Work closely with Sales, Marketing, and Customer Service teams to improve lead conversion performance.
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Provide feedback regarding customer preferences, market trends, and competitive activity.
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Deliver a premium brand experience that reflects XPEL's market-leading position.
Basic Qualifications
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Bachelor's degree in Business, Marketing, Commerce, or related field preferred/equivalent experience.
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Minimum 2-5 years of inside sales, telesales, customer sales, or automotive sales experience.
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Proven ability to achieve sales targets and conversion goals.
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Excellent verbal and written communication skills.
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Strong persuasion, negotiation, and objection-handling skills.
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Comfortable making a high volume of outbound calls and follow-ups.
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Strong organizational and time-management skills.
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Customer-centric mindset with a focus on delivering exceptional service.
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Experience using CRM systems, sales tools, and Microsoft Office applications.
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Ability to work independently while collaborating effectively across teams.
Desired Qualifications
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Automotive industry experience is preferred but not mandatory.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
