Responsibilities:
- Provide timely and professional support to customers via chat, email, and calls.
- Understand and resolve software-related issues by guiding users through technical steps.
- Collaborate with the technical and development teams to escalate and track unresolved issues.
- Maintain records of customer interactions and solutions provided.
- Assist in software demo, onboarding and training sessions for new clients.
- Gather customer feedback to help improve product performance and usability.
Requirements:
- 1–2 years of experience in customer support or software support roles.
- Excellent communication and problem-solving skills.
- Educational qualification: Open to any discipline.
- Strong customer-oriented approach with patience and professionalism.
- Ability to multitask and manage priorities effectively in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
