Pune, Maharashtra
Job Summary
- Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
- Database concepts and commands, Oracle, SQL, Mongo
- Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
- Experience in ITSM practices with knowledge on incident management and service desk operations will be good
- Experience with Service Cloud / Remedy (workflow design preferred)
- Data analysis skills (Excel, SQL, dashboards) for operational analytics
- Automation/scripting mindset (Python, shell, low-code tooling)
- Comfort operating in high-severity, high-ambiguity incidents
- Understanding of client-server relationships, network concepts, and operating system navigation.
- Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
- Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Key Responsibilities
- Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
- Database concepts and commands, Oracle, SQL, Mongo
- Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
- Experience in ITSM practices with knowledge on incident management and service desk operations will be good
- Experience with Service Cloud / Remedy (workflow design preferred)
- Data analysis skills (Excel, SQL, dashboards) for operational analytics
- Automation/scripting mindset (Python, shell, low-code tooling)
- Comfort operating in high-severity, high-ambiguity incidents
- Understanding of client-server relationships, network concepts, and operating system navigation.
- Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
- Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Skill Requirements
- Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
- Database concepts and commands, Oracle, SQL, Mongo
- Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
- Experience in ITSM practices with knowledge on incident management and service desk operations will be good
- Experience with Service Cloud / Remedy (workflow design preferred)
- Data analysis skills (Excel, SQL, dashboards) for operational analytics
- Automation/scripting mindset (Python, shell, low-code tooling)
- Comfort operating in high-severity, high-ambiguity incidents
- Understanding of client-server relationships, network concepts, and operating system navigation.
- Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
- Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Other Requirements
- Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
- Database concepts and commands, Oracle, SQL, Mongo
- Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
- Experience in ITSM practices with knowledge on incident management and service desk operations will be good
- Experience with Service Cloud / Remedy (workflow design preferred)
- Data analysis skills (Excel, SQL, dashboards) for operational analytics
- Automation/scripting mindset (Python, shell, low-code tooling)
- Comfort operating in high-severity, high-ambiguity incidents
- Understanding of client-server relationships, network concepts, and operating system navigation.
- Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
- Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
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