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Zoho System Administrator / Zoho Support Specialist (Zoho 1)
Working Days: Monday to Saturday
Shift Timings: 9:00 AM to 6:00 PM
Work Mode: On-site (Thane)
Must-Haves for This Role
Education: Bachelors/Masters/Diploma in IT.
Experience: 1 to 3 years of experience in the Zoho CRM.
Technical Skills: Strong knowledge of Zoho 1.
Soft Skills: Strong communication, presentation and negotiation skills.
Candidate preferred location: Thane, Mumbai or Navi Mumbai.
Joining: Immediate joiners preferred. (15 to 30 days max)
Key Responsibilities:
Subscription & User Management (Core Focus):
- Manage the entire user lifecycle within Zoho applications.
- Monitor and manage departmental and individual user subscriptions, ensuring accurate licensing and timely renewals.
- Troubleshoot issues related to user access, permissions and role assignments across different Zoho modules.
- Coordinate with the Finance/Procurement team to ensure proper billing and usage tracking for Zoho services.
System Support & Maintenance:
- Serve as the first line of support (Tier 1) for end-users encountering technical difficulties or workflow questions within the Zoho system.
- Execute routine system checks, reports, and data clean-up procedures to maintain data integrity.
- Assist in the development and documentation of basic workflows and automation rules within the platform.
- The administrator ensures that all your Zoho applications work together seamlessly. For example, when a lead is created in CRM, the data automatically populates and creates a task in Zoho Desk, eliminating the need for manual data entry and preventing human errors.
Training & Optimization:
- Develop and deliver training and sessions for new hires and existing staff on how to use Zoho features effectively.
- Gather user feedback on platform pain points and escalate higher-level technical issues to zoho team.
- Help optimize basic processes within the system to improve user efficiency.
Expectation:
- Reduced IT Burden: Immediately takes over repetitive, time-consuming tasks freeing up senior IT staff.
- Seamless User Experience: Ensures that employees can always access the tools they need, minimizing workflow stoppages due to technical issues.
- System Stability: Provides routine, proactive maintenance that keeps the Zoho platform running smoothly.
- Cost & Licensing Control: Guarantees accurate management of user licenses and subscriptions, preventing unexpected overages or under-utilization of paid features.
- Documentation: Builds and maintains internal knowledge base articles, institutionalizing knowledge so that support processes are repeatable and consistent.
Compensation Package
- Hike on current CTC, based strictly on industry experience, core skills, and technical evaluation.
Perks and Benefits
- Office laptop/PC and cell phone will be provided.
- Full reimbursement for site travel.
- Target based incentives.
- Health insurance included.
- Company-sponsored skill enhancement courses.
To apply: Send your updated CV on Whatsapp 9987666994
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
Work Location: In person
