Bengaluru, Karnataka
Job Summary
POSITION SUMMARY STATEMENT:
The SaaS Analyst is responsible for analyzing, supporting, and optimizing Software‑as‑a‑Service (SaaS) applications to enable scalable business operations. The role bridges business needs and cloud-based solutions by driving configuration, reporting, issue resolution, and continuous improvement across SaaS platforms
Key Responsibilities
DETAILED RESPONSIBILITIES/DUTIES:
Act as a functional/technical analyst for SaaS applications, supporting day‑to‑day operations, enhancements, and user adoption
Analyze business requirements and translate them into SaaS configurations, workflows, and reporting solutions
Partner with business stakeholders, IT teams, and vendors to troubleshoot issues, manage incidents, and deliver enhancements
Work on Projects/Tasks that focus on Herbalife’s Quote to Cash (QTC processes), Procure to Pay (P2P processes) including, but not limited to Order Management, Supply Chain Management, Pricing, Taxing, Invoicing, Receipts, Cash Reconciliation.
Proficient in software development lifecycles namely Waterfall and Agile and AIM Methodology.
Perform analysis to understand business requirements and guide ERP development team in proposed solution
Responsible for Analysis and functional testing application software across production support, enhancements and projects.
Understand the key integration points, work cross-functionally across different business processes, and understand challenges faced by business teams.
Meet service level agreements for production support response and resolution. Troubleshoot issues, find their root cause, and any necessary corrective actions to resolve them permanently
Serve as a mentor to less experienced Application Analysts.
Proven ability to define customer requirements, excellent interpersonal and facilitation skills.
Follow documentation, software development methodology, version control and testing, and migration standards
Develop a cooperative environment that fosters knowledge sharing
Perform additional duties as assigned.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working both independently and, in a team-oriented, collaborative environment
Skill Requirements
Skills:
Experience with enterprise SaaS platforms such as ERP/Finance
Experience with reporting tools, data modeling, or SaaS analytics platforms
Exposure to Agile delivery models, DevOps, or CI/CD pipelines in a cloud/SaaS context.
Ability to write and execute SQL queries and understand PL/SQL APIs
Proficiency in Oracle Applications R12 and Oracle Fusion
Strong understanding of relational databases (including tables, views, indexes, table spaces etc.)
Excellent understanding of Entity Relationship Diagrams (ERDs) and the translation of business requirements into them.
Hands-on software troubleshooting experience and Ability to conduct research into software-related issues and products
Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
Ability to identify system impact for small- and large-scale initiatives
Experience with global implementations of Oracle EBS Applications and Salesforce.
Experience working in a DevOps Framework.
Self-managing: well organized, with strong multi-tasking and time management skills; maintains attention to detail and work independently in a fast-paced and rapidly changing environment.
Experience:
5+ years of experience in IT/Technology.
5+ years of experience in covering ERP systems such as Oracle, Salesforce
5+ years of experience with SQL queries and understanding Oracle Application APIs
5+ years of demonstrated skill in preparation and maintenance of implementation documents, test cases, Project Lifecycle experience in an ERP (Oracle, Salesforce) environment is a must, including knowledge in using Oracle Application Object Library (AOL/FND) and Salesforce.
Understanding of cloud applications like AWS or Azure.
Other Requirements
PREFERRED QUALIFICATIONS:
Master’s degree in Business, Information Technology or equivalent
Experience with working on a cross-functional teams, with team members inside and outside of IT, at different levels including up to Director level Experience with international or multi-level marketing business
Experience with complex, multi-national application implementations
Proficiency with MS Project/Visio/etc.
Bi-lingual
Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
Excellent oral and written communication skills
Strong interpersonal skills
Effective writing and diagramming skills
Clear English-speaking skills
Ability to interact effectively at all levels with sensitivity to cultural diversity
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