Job Title Receptionist / Front Office Executive
Department Front Office / Administration
Experience 1–5 years (Hospital preferred)
Salary Range ■12,000 – ■20,000 per month
Reporting To Admin Manager
Location Vasai East
Job Purpose
To act as the first point of contact for patients and ensure smooth registration, communication, and coordination while delivering a professional and patient-friendly experience.
Key Responsibilities (KRA)Patient Handling & Registration
- Greet patients and visitors politely
- Handle OPD/IPD registration
- Maintain accurate patient data entry in HIS
- Generate UHID / patient files
Call Handling & Appointments
- Attend incoming calls professionally
- Schedule doctor appointments
- Provide correct hospital information
Admission & Discharge Coordination
- Coordinate with billing, nursing, and TPA
- Assist in admission process
- Guide patients during discharge
Billing Support
- Assist in OPD billing and advance collection
- Maintain receipt records
Documentation
- Maintain front office registers
- Ensure proper file handling
Patient Experience
- Handle queries and complaints politely
- Ensure positive patient experience
Coordination
- Coordinate with doctors, nursing, billing
- Ensure smooth patient flow
Key Performance Indicators (KPI)
Metric
Focus
Patient Satisfaction
Positive feedback
Waiting Time
Reduce delays
Accuracy
Correct registration
Call Handling
Professional communication
Skills Required
- Good communication (Hindi/English/Marathi)
- Polite and patient-friendly attitude
- Basic computer knowledge
- Good grooming and personality
Qualification
12th pass / Graduate
Additional Expectations
- Handle high patient flow
- Maintain discipline and grooming
- Work in shifts
- Strong coordination with all departments
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
