We're Hiring: Customer Success Manager (CSM)
Location: Hauz Khas, New Delhi
Employment Type: Full-Time
Experience: 2-4 Years
About BizFoc
BizFoc Business Solutions Private Limited is a fast-growing professional services organization specializing in business registration, taxation, compliance, licensing, and advisory services. We partner with startups, SMEs, and enterprises to deliver seamless business solutions while maintaining the highest standards of customer satisfaction.
About the Role
We are looking for a proactive and customer-focused Customer Success Manager (CSM) to drive customer satisfaction, retention, and long-term client relationships. If you have a passion for delivering exceptional customer experiences and enjoy solving problems while building strong client relationships, we'd love to hear from you.
Key Responsibilities
- Build and nurture strong relationships with customers to ensure high satisfaction and retention.
- Act as the primary point of contact for customer queries, concerns, and escalations.
- Understand customer requirements and provide timely, effective solutions.
- Take complete ownership of customer issues and ensure prompt resolution.
- Conduct regular follow-ups to ensure successful product and service adoption.
- Collaborate with Operations, Sales, and Product teams to enhance the customer experience.
- Gather customer feedback and recommend improvements to products, services, and processes.
- Monitor customer health, engagement, and success metrics.
- Prepare periodic reports on customer satisfaction, retention, and support performance.
- Drive customer engagement initiatives to improve loyalty and long-term relationships.
- Ensure timely renewal of customer contracts and subscriptions to maintain continuity of service.
Requirements
- 2-4 years of experience in Customer Success, Customer Support, Client Servicing, or a similar customer-facing role.
- Sales experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple customer accounts and priorities effectively.
- Customer-first mindset with excellent interpersonal and relationship-building skills.
- Ability to work independently with a strong sense of ownership.
- Experience with CRM tools and customer management systems is preferred.
- Comfortable working in a fast-paced, target-driven environment.
Interested candidates can share their resume at: [email protected]
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
