Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Job Title
Specialist Master – Manager, Program and Solution Management or equivalent
Job Overview
Lead the architecture and implementation of enterprise-scale DevOps, CI/CD, and AIOps solutions across complex client environments spanning Salesforce, MuleSoft, Java-based applications, and Microsoft Dynamics. Drive release modernization, deployment quality, platform reliability, and delivery efficiency through strong technical leadership, scalable DevOps design, and the application of automation, AIOps, and GenAI-enabled engineering practices.
Work You’ll Do
Assess current-state delivery environments across CRM, integration, middleware, and custom application stacks; define target-state DevOps and AIOps operating models; and recommend tools, processes, governance, and AI-enabled capabilities to improve speed, quality, stability, and cost efficiency. Lead large-scale multi-platform DevOps delivery, troubleshoot complex technical issues, and advise client and internal stakeholders on release strategy, deployment reliability, automation opportunities, observability, and AI-driven operational improvement across Salesforce, MuleSoft, Java, and Dynamics ecosystems.
Key Responsibilities
- Assess release processes, environment strategy, tools, governance, and delivery constraints
- Architect end-to-end Salesforce CI/CD and DevOps processes
- Define source control, branching, pipeline, environment, and deployment standards
- Recommend fit-for-purpose enterprise DevOps, AIOps, and AI-enabled tooling
- Identify opportunities to use GenAI for developer productivity, release documentation, deployment insights, runbook generation, and knowledge reuse
- Apply AIOps concepts to improve monitoring, anomaly detection, failure prediction, incident triage, root cause analysis, and operational resiliene
- Troubleshoot deployment failures, metadata conflicts, merge issues, and pipeline failures
- Lead DevOps delivery teams and unblock technical challenges
- Oversee release planning, cutover, readiness reviews, and Go/No-Go support
- Coordinate across development, QA, architecture, infrastructure, and operations
- Drive automation, reusable assets, and continuous improvement
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field; equivalent experience may be considered
- 10+ years of technology experience, including Salesforce delivery, DevOps, release management, and CI/CD architecture and enterprise application delivery
- Hands-on experience with DevOps and release management across one or more of the following: Salesforce, MuleSoft, Java applications, and Microsoft Dynamics
- Strong knowledge of software deployment processes and end-to-end CI/CD pipelines across SaaS, middleware, and custom application environments
- Experience with Git-based version control and modern CI/CD tooling such as GitHub Actions, Azure DevOps, Jenkins, GitLab CI, or similar platforms
- Experience with environment strategy, branching strategy, release governance, deployment controls, and quality gates
- Hands-on experience with large-scale or complex enterprise implementations involving multiple applications and integration points
- Experience with Salesforce DevOps tools such as Copado, Flosum, or AutoRABIT is strongly preferred
- Experience supporting multi-team, multi-environment, and multi-platform delivery programs
- Practical experience with observability, monitoring, incident response, and AIOps capabilities in software delivery and operational support
- Familiarity with GenAI and AIOps concepts and their application in engineering, release management, monitoring, and operational excellence
- Strong stakeholder management, communication, and technical leadership skills
Mandatory Certifications
- Certified Platform Development Lifecycle and Deployment Architect
- Copado Fundamentals 1
- Copado Fundamentals 2 (Metadata or Source Format)
Preferred / Optional Certifications
- Copado AI Certification
- MuleSoft certification
- Microsoft Dynamics certification
- Azure DevOps, GitHub, or Jenkins-related certification
- Flosum Certification
- AutoRABIT Certification
Preferred Qualifications
- Experience with additional Salesforce DevOps tools such as Copado, Flosum, and AutoRABIT
- Salesforce certifications such as Platform Developer I/II, Application Architect, or System Architect
- Experience with Agile, Scrum, SAFe, test automation, release governance, and DevSecOps practices
- Experience with additional enterprise DevOps and release tools across Salesforce, integration, and custom application ecosystems
- Salesforce certifications such as Platform Developer I/II, Application Architect, or System Architect
- Experience with MuleSoft deployment pipelines, API lifecycle management, and integration release governance
- Experience with Java build and deployment tooling such as Maven, Gradle, SonarQube, Nexus, or Artifactory
- Experience with Microsoft Dynamics release management and environment administration
- Experience using AI-assisted development, release insights, operational analytics, and intelligent automation to improve DevOps outcomesExperience with Agile, Scrum, SAFe, test automation, DevSecOps, SRE, observability, and AIOps practices
Team
The Digital Customer team helps clients transform sales, service, integration, and customer engagement capabilities through platform engineering, solution delivery, and modern lifecycle management. Professionals in this team bring together platform, engineering, DevOps, integration, and emerging AI capabilities to help clients modernize delivery, improve operational resilience, and drive better business outcomes.
