Job Description – CRM Executive
Position: CRM Executive
Industry: Real Estate
Salary Range - 18000 - 25000
*Job Summary*
The CRM Executive in the real estate sector is responsible for managing customer relationships throughout the property sales cycle. This role involves handling client inquiries, coordinating with the sales team, maintaining customer data.
*Key Responsibilities*
- Manage and track leads generated from marketing campaigns, portals, and referrals.
- Follow up with prospective clients via calls, emails, and messages.
- Schedule property site visits and meetings with the sales team.
- Coordinate between customers, sales executives, and management.
- Provide property details, project updates, and documentation support to clients.
- Ensure proper communication during booking, registration, and possession stages.
- CRM Data Management
- Maintain accurate records of customer interactions in CRM software.
- Update lead status, customer details, and sales progress regularly.
- Generate reports on leads, conversions, and customer feedback.
*Required Skills*
- Strong communication and interpersonal skills
- Customer handling and relationship management
- Sales coordination and negotiation skills
- Knowledge of real estate processes and documentation
- CRM software handling and MS Office proficiency
- Problem-solving and customer service orientation
*Qualifications*
- Bachelor’s Degree in Business Administration, Marketing, or related field
- 1–3 years of experience in real estate CRM or customer service preferred
- Freshers with strong communication skills may also apply
*Key Performance Indicators (KPIs)*
- Lead follow-up and conversion rate
- Customer satisfaction and retention
- Response time to client queries
- Accuracy of CRM data management
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
