We are looking for a proactive and result-oriented HR Recruiter to join our Talent Acquisition team. The candidate will be responsible for managing the end-to-end recruitment lifecycle for BPM operations, including bulk hiring for voice, non-voice, customer service, back-office, international and domestic processes.
The ideal candidate should have strong sourcing and screening capabilities, excellent communication skills, and the ability to work in a target-driven, high-volume.
Key Responsibilities
- Manage the end-to-end recruitment process, from manpower requisition and sourcing to selection, documentation, and onboarding.
- Source candidates through job portals, employee referrals, social media, databases, campus hiring, walk-ins, and other recruitment channels.
- Conduct preliminary screening and assess candidates based on communication skills, behavioral competencies, process requirements, experience, and cultural fit.
- Conduct telephonic/video interviews and coordinate further rounds with hiring managers and operations teams.
- Handle bulk recruitment drives and ensure hiring targets are achieved within defined timelines.
- Coordinate interview schedules, selection documentation, salary discussions, background verification, and joining formalities.
- Maintain accurate recruitment MIS and track key hiring metrics such as TAT, source effectiveness, conversion ratio, offer-to-join ratio, and cost per hire.
- Develop and maintain strong relationships with candidates, recruitment vendors, colleges, and other sourcing partners.
- Participate in walk-in drives, job fairs, campus drives, and recruitment campaigns as required.
- Work closely with Operations and HR teams to understand workforce requirements and deliver hiring within agreed timelines.
- Support employer branding and recruitment marketing initiatives to strengthen the organization's talent pipeline.
Key Performance Indicators (KPIs)
- Target Achievement / Closures
- Time to Hire / Recruitment TAT
- Offer-to-Joining Ratio
- Candidate Joining Ratio
- Source-wise Hiring Effectiveness
- Quality of Hire
- Candidate Dropout Ratio
- Recruitment Cost per Hire
- Interview-to-Selection Conversion
- Database / Talent Pipeline Productivity
- Hiring Manager Satisfaction
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong candidate sourcing and screening capabilities.
- Ability to handle high-volume and target-driven recruitment.
- Good understanding of BPM/BPO recruitment requirements.
- Strong interpersonal and stakeholder-management skills.
- Good negotiation and candidate-engagement skills.
- Ability to multitask and manage multiple vacancies simultaneously.
- Strong follow-up and relationship-building abilities.
- Good knowledge of MS Excel/Google Sheets and recruitment MIS.
- Ability to work under pressure and meet tight recruitment deadlines.
- Positive attitude, ownership mindset, and strong execution skills.
Preferred Experience
Candidates with prior experience in BPM/BPO, customer service, contact center, back-office, international voice/non-voice, bulk hiring, or staffing/recruitment environments will be preferred.
Education
Graduate in any discipline. A specialization in Human Resources / Management will be an added advantage.
What We Expect
We are looking for someone who can "source smart, hire fast, and hire right" while delivering a positive candidate experience and supporting business growth through effective talent acquisition.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Paid sick time
Application Question(s):
- Do you have the experience of BPO hirings ?
- How many total years of experience do you have ?
- Are you residing nearby to Delhi, NSP ( Pitam Pura )
- The maximum salary range will be 25,000 per month, are you OK with it ?
Work Location: In person
