Position : Service Manager - Personal Vehicle (Mahindra) - Division
Company: Sri Lakshmi Automobiles World, Salem
Location: Seelanaickenpatty, Salem
Job Description:
We are looking for an experienced Service Manager to manage the Personal Vehicle Service operations, ensure workshop productivity, customer satisfaction, service quality and achievement of monthly business targets.
Key Responsibilities
- Manage the complete Personal Vehicle Service Workshop operations.
- Plan and monitor daily vehicle inflow, job cards, bay utilization and vehicle delivery.
- Ensure achievement of monthly Service Revenue and RO targets.
- Monitor Service Advisors, Technicians and workshop support staff.
- Ensure proper diagnosis, estimation and timely completion of repair work.
- Monitor customer complaints, repeat repairs and service quality.
- Coordinate with Parts, Warranty, CRM and Accounts teams.
- Ensure timely availability and proper usage of spare parts.
- Monitor pending vehicles, WIP, delayed jobs and vehicle delivery.
- Conduct daily review meetings and monitor team performance.
- Ensure proper implementation of Mahindra service processes, SOPs and safety standards.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor technician productivity, efficiency and job allocation.
- Ensure proper maintenance of workshop tools and equipment.
- Monitor warranty claims and documentation.
- Prepare and submit daily, weekly and monthly service performance reports.
- Train and develop Service Advisors and Technicians.
- Maintain workshop discipline, housekeeping and safety standards.
Key Performance Indicators
- Monthly Service Revenue
- Number of Repair Orders (RO)
- Vehicle Inflow
- Bay Utilization
- Technician Productivity
- Labour Revenue
- Customer Satisfaction
- Repeat Repair Percentage
- Vehicle Delivery Performance
- WIP / Pending Vehicles
- Warranty Claim Performance
- Parts & Labour Sales
Required Qualification & Experience
- Diploma / Engineering in Automobile or Mechanical preferred.
- 3-5 years of experience in automobile service operations.
- Experience in Personal Vehicle Service preferred.
- Strong knowledge of vehicle diagnosis, repair and workshop operations.
- Experience in team handling and customer complaint management.
- Knowledge of DMS / CRM / Excel will be an advantage.
Skills Required
- Workshop & Service Operations
- Team Management
- Customer Handling
- Technical Knowledge
- Target & Revenue Management
- Problem Solving
- Leadership & Decision Making
- Reporting & MIS
- Computer / Excel Knowledge
Contact no
9514744266 - Operational Head
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
Location:
- Salem, Tamil Nadu (Required)
Work Location: In person
