job Description: Store Manager – Pharmacy Retail
Company: Chemist Box Private Limited
Position: Store Manager
Location: Patna or anywhere in Bihar
Store Type: Retail Pharmacy Store
About Chemist Box Private Limited
Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.
Role Summary
The Store Manager will be responsible for managing the day-to-day operations of the assigned pharmacy store and ensuring achievement of store-level KPIs. The role will focus on store operations, staff supervision, customer handling, process adherence, reporting, and coordination with the Head Office / Area Team.
Key Responsibilities
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Manage daily store operations, including store opening or closing as per assigned shift, staff rotation and availability, billing discipline, store hygiene, and process adherence.
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Guide and supervise store staff to ensure proper customer handling and timely resolution of customer queries and complaints.
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Monitor store KPIs such as sales, customer service, stock discipline, expiry control, staff productivity, and operational standards.
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Coordinate with the Head Office / Area Team for operational issues, reporting, and daily follow-ups.
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Ensure proper implementation of company SOPs and store-level instructions.
Qualification & Experience
Graduate and above in any stream.
Candidate should have experience in store operations as a manager, preferably in FMCG, organized retail, or pharmacy retail.
Pharmacy experience is not mandatory for this role.
Required Skills
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Good understanding of retail store operations
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Team handling and staff supervision ability
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Customer service and complaint handling skills
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Basic Excel, email, and reporting skills
Remuneration
Fixed salary: INR 5 lakhs per annum and above, as per experience and industry standard
Variable incentives: Performance-based variable incentives
Additional benefits: Bachelor accommodation provided by the company, PF, and other applicable perks
