- Serve as the first responder for IT-related queries. Diagnose and resolve issues with laptops, desktops, printers, and mobile devices, either remotely or in person.
Essential Skills NeededTo perform these duties successfully, an IT Support Technician needs a blend of technical and interpersonal skills:
- Technical Knowledge: Understanding of operating systems, Active Directory, cloud platforms, and TCP/IP networking.
- Communication: The ability to translate complex, technical jargon into simple, actionable steps for non-technical users.
- Patience & Problem-Solving: A logical, analytical mindset combined with the patience to handle high-pressure or frustrating user situation.
- System Deployment & Configuration: Set up, configure, and install new workstations, operating systems (like Windows, macOS, or Linux), and necessary business software.
- Network & Connectivity Maintenance: Monitor local area networks (LAN), wide area networks (WAN), and Wi-Fi to ensure seamless internet access and secure data sharing.
- User & Access Management: Manage user accounts, assist with password resets, and process access requests to company software and databases.
- Asset & Inventory Management: Track and maintain records of the organization's hardware and software assets to ensure proper licensing and equipment availability.
- Security & Data Protection: Ensure antivirus software is active, implement access controls (such as 2FA), and run periodic data backups.
- Documentation & Reporting: Maintain detailed logs of support tickets, track recurring technical issues, and document solutions in the company's knowledge base.
- Vendor & Escalation Coordination: Escalate complex technical faults to higher-tier IT staff (e.g., Network Engineers, SysAdmins) or coordinate with external hardware vendors for repairs.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
Work Location: In person
