Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Reporting Analytics
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Role Purpose
Seeking a highly skilled Power BI and ServiceNow Reporting SME responsible for designing, developing, automating, and governing enterprise operational dashboards and analytics solutions. This role is not limited to dashboard creation. The expectation is to deliver value-driven reporting solutions that provide measurable operational outcomes, governance visibility, automation benefits, trend analysis, and actionable insights for both client and internal infrastructure teams.
The candidate must possess strong technical capability across data extraction, transformation, visualization, automation, reporting governance, and stakeholder engagement. This role requires someone who can independently understand business pain points, convert operational requirements into analytical solutions, and deliver dashboards that improve operational efficiency, governance, compliance, and decision-making.
Core Responsibilities
Power BI Dashboard Development
Design, build, enhance, and maintain enterprise Power BI dashboards
Develop highly interactive, scalable, and performance-optimized dashboards
Translate operational requirements into meaningful visual analytics
Build dashboards focused on operational outcomes, governance visibility, trend analysis, SLA monitoring, and service improvements
Handle complex logic, formulas, measures, calculated columns, and DAX expressions
Ensure dashboards are visually meaningful, accurate, actionable, and business-relevant
Eliminate low-value or redundant reporting through data-driven design
ServiceNow Reporting & Analytics
Develop and manage reporting solutions within ServiceNow
Extract, analyze, and validate ServiceNow operational data
Build and maintain ServiceNow dashboards, scheduled reports, and analytics views
Support reporting across Incident, Problem, Change, Service Request, CMDB, Compliance, and Operational governance areas
Handle advanced filtering, complex conditions, and reporting logic within ServiceNow
Ensure reporting accuracy, consistency, and governance compliance
Data Engineering & Reporting Integration
Work across reporting data flow including:
o ServiceNow
o Snowflake
o SQL
o Power BI
o Power Automate
o Excel
Perform data extraction, transformation, validation, and optimization
Support Snowflake-based reporting integrations and analytics pipelines
Ensure reporting performance, refresh stability, and data integrity
Preferred understanding of:
ETL concepts
Data modeling
Relational data structures
Data optimization techniques
Advanced level of Excel knowledge
Automation & Process Optimization
Develop automation solutions using Power Automate
Automate report generation, scheduling, approvals, notifications, and operational workflows
Identify manual operational activities suitable for automation
Drive reporting standardization and reusable dashboard frameworks
Research and implement new automation opportunities continuously
Support AI-driven reporting enhancements and intelligent analytics
Governance, Quality & Reporting Standards
Validate dashboards before deployment
Ensure proper stakeholder walkthrough, testing, and sign-off
Monitor dashboard refreshes, failures, and data inconsistencies proactively
Maintain documentation for:
o Dashboards
o Data sources
o Queries
o Automation flows
o Access governance
o Reporting logic
Ensure all reporting solutions follow governance and quality standards
Maintain strong reporting hygiene and operational ownership
Stakeholder Collaboration & Analytical Consulting
Work directly with stakeholders to understand reporting requirements deeply
Conduct operational analysis and convert business problems into reporting solutions
Provide analytical insights, trend analysis, and governance recommendations
Collaborate with operations teams, tower leads, governance teams, and leadership
Handle ad hoc reporting and executive dashboard requests independently
Key Deliverables Expected
Candidate should be capable of independent delivery:
Operational governance dashboards
SLA and compliance dashboards
Executive summary dashboards
Incident / Problem / Change analytics
Trend and backlog analysis
Operational stability dashboards
Infrastructure and network analytics
Audit and quality reporting
Automation-enabled reporting workflows
Cross-platform integrated reporting solutions
Technical Skills – Mandatory
Strong hands-on experience in Power BI
Strong Power Query, and dashboard design skills
Strong working experience with ServiceNow reporting and analytics
Experience in dashboard optimization and data visualization best practices
Experience handling complex operational datasets
Experience with Power Automate
Preferred Skills
Snowflake reporting integration knowledge
Power BI Certification (PL-300 preferred)
ServiceNow reporting or platform analytics certifications
ITIL knowledge
Experience in Infrastructure / ITSM reporting environments
Understanding of AI-enabled analytics and automation models
AI & Future Operating Model Readiness
The role requires adaptability toward AI-driven reporting and analytics operations.
Candidate should demonstrate:
Ability to work in AI-assisted operational environments
Interest in Agentic AI-driven analytics models
Understanding of intelligent reporting automation
Willingness to adopt AI Copilot-enabled reporting workflows
Ability to identify opportunities for AI-driven operational insights and efficiency improvements
What We Are Specifically Looking For
Someone who understands reporting beyond visualization
Someone who focuses on operational outcomes, not just dashboard creation
Someone who can independently convert operational pain points into analytics solutions
Someone who can challenge unclear reporting requirements
Someone who understands governance, compliance, SLA, and operational reporting deeply
Someone who can simplify complex operational data into actionable insights
Someone who can automate repetitive reporting activities
Someone who can work across technical and business teams confidently
Someone who takes ownership of reporting quality and operational impact
Important Note
This role is not a report-generation support role. This role requires a strong reporting and analytics professional capable of driving operational decisions, governance visibility, automation, and measurable business value through enterprise reporting solutions.
15 years full time education
