Project Role : Business Analyst
Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Must have skills : Finastra Fusion Global PAYplus (GPP)
Good to have skills : Payments Fundamentals
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Finastra Fusion Global PAYplus (GPP).
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with monitoring and maintaining enterprise-level business applications.
- Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.
- Familiarity with software troubleshooting methodologies and root cause analysis.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 5 years of experience in Finastra Fusion Global PAYplus (GPP).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
