Key Responsibilities:
- Attend customer calls and handle service-related enquiries.
- Record customer complaints and coordinate with the service team for resolution.
- Ensure customer complaints are closed within the specified time.
- Contact inactive customers and encourage them to revisit the workshop.
- Handling TeleCaller Team,
- Maintain customer database and update records in CRM software.
- Monitor customer satisfaction (CSI) and improve service quality.
- Share daily, weekly, and monthly CRM reports with management.
- Coordinate with Service Advisors and Workshop staff for customer concerns.
- Promote AMC, extended warranty, accessories, and service campaigns wherever applicable.
- Track repeat complaints and escalate issues to management.
- Ensure compliance with company CRM processes and manufacturer guidelines.
- With the help of the Telecaller/ CRE team, the following activity
- Schedule service appointments and confirm customer visits.
- Conduct post-service feedback calls to customers.
- Follow up with customers for periodic service, free service, and paid service reminders.
Job Types: Permanent, Full-time
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- Customer relationship management: 4 years (Preferred)
Work Location: In person
