Job Summary
The Front Office Executive is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, attending telephone calls, and ensuring a smooth and pleasant guest experience throughout their stay.
Key Responsibilities
- Welcome guests warmly and provide exceptional customer service.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer telephone calls and respond to guest inquiries professionally.
- Maintain accurate guest records and update the Property Management System (PMS).
- Coordinate with Housekeeping and other departments to ensure room readiness.
- Handle guest complaints and resolve issues promptly or escalate when necessary.
- Process payments, prepare bills, and maintain cash transactions accurately.
- Provide information regarding hotel facilities, services, and local attractions.
- Monitor room availability and maximize room occupancy.
- Maintain the front desk area in a clean and organized manner.
- Prepare daily reports and shift handover reports.
Qualifications
- Bachelor's degree or Diploma in Hotel Management or a related field.
- Minimum 1–2 years of experience in Front Office operations (preferred).
- Freshers with good communication skills may also apply.
Skills Required
- Excellent communication and interpersonal skills.
- Good command of English; knowledge of additional languages is an advantage.
- Proficiency in computer applications and hotel PMS software.
- Strong customer service orientation.
- Good problem-solving and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to work in shifts, including weekends and holidays.
Working Conditions
- Rotational shifts, including night shifts.
- Standing for extended periods may be required.
- Work during weekends and public holidays as per operational requirements.
Salary & Benefits
- Salary: As per company standards and experience.
- Food and accommodation (if applicable).
- Service charge and other benefits as per company policy.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
