Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
A Zscaler SME is responsible for the end-to-end design, implementation, and day-to-day operations of Zscaler solutions including ZIA, ZPA, ZDX, SIPA, PRA ,Extranet access, App Connectors, and Branch Connectors , ensuring secure and optimized user and application connectivity using Zero Trust principles. The role involves architecting scalable solutions, defining traffic forwarding methods (PAC, GRE/IPSec, Client Connector), deploying and maintaining connectors, and integrating with identity providers and security tools. On the operations side, the SME monitors system health, analyzes logs, manages policies, and ensures high availability while handling incidents and troubleshooting issues related to internet access, private application connectivity, authentication failures, SSL inspection, tunnel connectivity, and user experience degradation. They also support application onboarding, partner access via Extranet, and continuous performance tuning, while collaborating with network, security, and application teams to maintain a robust and secure cloud security posture.
