1. Hardware Installation & SupportInstall, configure, troubleshoot, and maintain desktops, laptops, printers, biometric devices, and other IT hardware.Installation & issue resolution100% within SLA2. Network ManagementConfigure and maintain LAN, WAN, Wi-Fi, routers, switches, and firewalls.Network uptime99%+ uptime3. Field SupportProvide on-site IT support across head office, branch offices, and project sites.Tickets resolved on-site95%+ within SLA4. Preventive MaintenanceConduct scheduled preventive maintenance of IT hardware and network infrastructure.PM completion100% as scheduled5. User SupportResolve hardware, software, email, printer, and connectivity issues for end users.First-call resolution85%+6. CCTV & Biometric SystemsInstall, configure, and troubleshoot CCTV cameras, DVR/NVR systems, biometric attendance, and access control devices.System availability99%+ uptime7. Internet & ConnectivityMonitor ISP connectivity, VPN, leased lines, and broadband performance.Downtime<2% monthly8. IT Asset ManagementMaintain inventory of IT assets, serial numbers, warranties, and software licenses.Asset register accuracy100%9. Data Backup & RecoveryPerform regular backups and assist with data restoration when required.Backup success rate100%10. Security ComplianceInstall antivirus, apply security patches, and ensure endpoint security compliance.Security compliance100%11. Vendor CoordinationCoordinate with hardware vendors, ISPs, and service providers for repairs and AMC support.Vendor response timeWithin SLA12. Documentation & ReportingMaintain service reports, network diagrams, asset records, and support logs.Documentation accuracy100%13. Software InstallationInstall and update operating systems, MS Office, drivers, antivirus, and business applications.Successful installations100%14. IT ProjectsSupport office relocations, new site setup, network expansion, and infrastructure upgrades.Project completionOn time and within scope15. Compliance & SafetyEnsure IT installations comply with company standards, cybersecurity policies, and safety requirements.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
