Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Job Overview
As a Staff Software Engineer at Uniphore , you will play a key role in building and evolving the data platform that powers our product offerings. You’ll work closely with engineers, product managers, and AI/ML teams to design and deliver scalable, reliable, and high-performance systems across cloud environments. You’ll also contribute to how we apply AI—especially agentic applications and retrieval-augmented generation (RAG) —to solve real customer problems.
Design, develop, and ship AI-driven applications , staying current with AI advancements and contributing to the company’s AI strategy.
Develop agentic AI workflows (e.g., orchestrating tools, reasoning steps, retrieval, and actions) for enterprise-grade use cases.
Participate in the full SDLC: requirements, design, development, testing, deployment, and release .
Troubleshoot, debug, and optimize systems to improve performance, reliability, and scalability in cloud-based environments.
Required Skills and Experience
Experience with unstructured data processing (e.g., documents, PDFs, transcripts, emails, chat logs), including extraction, normalization, enrichment, and indexing.
Experience building RAG (Retrieval-Augmented Generation) pipelines (chunking strategies, embeddings, vector databases, evaluation, prompt/guardrail patterns).
Familiarity with agenting/agentic frameworks (e.g., frameworks for tool orchestration, multi-step workflows, and autonomous task execution).
Location preference:
India - Bangalore
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
