JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role summaryThe Regional Process Owner (RPO) for Record to Report (R2R) in APAC is the primary in-region steward of the end-to-end R2R process. Reporting to the Global Process Owner (GPO) for R2R, this role bridges global process standards with the practical realities of operating across APAC's diverse regulatory environments, legal entities and business segments.
The RPO partners with regional Finance leadership, JLL Business Services (JBS), JLLT and FinOps to drive process consistency, governance and continuous improvement across the APAC region — translating global strategy into local execution.
This role is a key contributor to JLL's Accelerate 2030 strategy, specifically the Unlock Platform Excellence imperative — building standardised processes, automated workflows and a technology-enabled platform that delivers consistent, high-quality service experiences at scale across JLL.
What your day-to-day will look likeProcess governance and standardisationMap APAC R2R process flows across segments, countries and legal entities to maintain a clear and current view of the regional landscape.
Implement global R2R governance standards at the regional level, adapting where necessary for local regulatory or statutory requirements.
Ensure all SOPs, process maps, training materials and security controls for the APAC region are reviewed, localised and kept up to date.
Monitor regional compliance with global process controls and escalate deviations to the GPO promptly.
Stakeholder partnershipServe as the primary regional liaison between the GPO, regional Finance leaders, JBS and FinOps on all R2R matters.
Collaborate with regional Finance and business stakeholders to conduct process assessments, identify best practices and surface improvement opportunities specific to APAC.
Support the GPO in defining clear roles and responsibilities across JLLT, JBS and regional Finance teams for BAU process management within APAC.
Act as the regional escalation point for day-to-day R2R execution issues, working with JBS and FinOps to resolve them efficiently.
Technology and dataAssess the effectiveness of R2R technology tools across the APAC region and provide structured feedback to the GPO and JLLT on utilisation gaps and enhancement opportunities.
Support JLLT's delivery of system enhancements in APAC, coordinating regional go-live readiness, user acceptance testing and post-implementation review.
Partner with the Finance data team to track regional R2R performance metrics and identify data-driven opportunities for continuous improvement.
Change managementManage regional change initiatives that directly or indirectly affect R2R, ensuring dependencies are identified and sequenced appropriately.
Coordinate with the GPO to prioritise APAC change workstreams and ensure regional resourcing aligns to agreed priorities.
Serve as the regional point of contact for R2R process and technology change requests originating from APAC Finance or business teams.
Drive adoption of new processes and tools across the region through clear communications, training and hands-on support.
Contribute to JLL's Accelerate 2030 Platform Excellence imperative by actively supporting the simplification and standardisation of R2R workflows across APAC, enabling more efficient operations and faster integration of new talent and acquisitions.
What we are looking forRequired experience and skillsAt least 10 years of relevant experience in Finance operations, R2R or a related process domain, with at least 3 years in a senior or leadership capacity.
Demonstrated ability to manage process governance and drive standardisation in a complex, multi-country environment.
Strong stakeholder management skills with the ability to influence across Finance, technology and operations teams at senior levels.
Experience working with shared services or outsourced Finance operations (BPO/GBS/JBS model).
Comfortable operating in a matrixed organisation with multiple reporting lines and competing priorities.
Willingness and ability to travel internationally across the APAC region and occasionally beyond.
Undergraduate degree in Accounting, Finance or a related discipline.
Preferred experience and skillsFamiliarity with JLL systems and processes, or equivalent enterprise ERP/reporting environments (SAP, Workday, Oracle).
Experience leading or participating in R2R process transformation or ERP implementation programmes.
Professional accounting qualification (CPA, CA, CIMA or equivalent).
Regional exposure across multiple APAC markets, with sensitivity to local statutory and regulatory requirements.
Valid US travel visa or eligibility to obtain one.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
